Frequently asked questions
Find below the questions most frequently asked by our holidaymakers and our responses to them. If you cannot find the responses to your questions, please do not hesitate to contact us by e-mail at: firstname.lastname@example.org.
General questions relating to the Soleil Vivarais campsite
Cash is no longer accepted in our shops, except at the Vival supermarket or to recharge your cashless bracelets at reception.
At the reception, you load your cashless bracelets with credit card or cash.
You use your bracelets as a means of payment in all the shops on the campsite.
When you leave, you can be refund from the unspent money directly on cashless.fr (repayment costs 3 €).
Service not guaranteed and subject to conditions, according to health standards.
There is a budgetary repercussion with a value for compensation and awareness-raising (€0.28/person/night).
The price is €6 per night. Attention: the immunisation card for both cats and dogs must be up to date.
Our Vival by Casino supermarket hires out electric barbecues.
Charcoal barbecues are not permitted throughout the entire Ardèche prefecture owing to the fire risk.
The charging station is located in the Quartier Les Jardins.
Questions relating to holiday-hire accommodation.
For example: a 4-person cottage can only accommodate 5 people, or 4 people & 1 baby…
Babies are considered as people and cannot simply be brought in as extra individuals thereby exceeding the number anticipated for given a given holiday rental.
This option costs €30 per cottage.
The cottages of the 4-flower and ranges are also equipped with a dishwasher.
(Bed linen is not changed during your stay)
All of the cottages are equipped with pillows and blankets (as is the 3-flower range ).
This service is free in the 4-flower and range accommodation, upon booking.
It is our pleasure to offer you the Cleaning Package option in the ranges.
Questions relating to campsite pitches
This option costs €30 per pitch.
To do so, do not forget to reserve it in advance.
Questions relating to the aquatic parks
There is a pool set aside for children with a water tree for them to have fun, and a pool with aquatic sports equipment, aqua-bikes (for pool-based cardiovascular exercise), step, anatomical benches and other equipment. We must not forget the large Jacuzzi
The water for indoor pools is heated to 28°C.
The indoor pools are heated to 28°C and the outdoor pools are heated (to a mild temperature).
Questions relating to your booking
Only the written confirmation from the campsite will validate this booking.
The stay must be paid for in full no less than 30 days before you arrive.